As a family-owned business, people are at the heart of everything we do, so your safety and health is, and continues to be, our top priority. We have put measures in place to ensure you can have a safe and enjoyable stay in our cottages and studio. All of our properties are cleaned to a high standard, however, right now any ‘normal’ cleaning procedures will simply not be enough to control the spread of Coronavirus. So we have produced our enhanced cleaning guidelines to help reduce the risk wherever possible and to give you peace of mind. Allowing additional time for the cleaning to take place. This does mean that we need to ask our guests to check in later (at 4pm), and check out earlier (at 10am), but we hope you understand that it is for the safety of you, and our housekeeper. Providing our housekeeper with appropriate masks and cotton and rubber gloves. We have also advised on the correct and safe protocol for ‘donning’ and ‘doffing’ these items. The cotton masks and gloves are then washed at a temperature above 60 degrees. Taking high-risk/high-touch items out of properties. This includes items such as board games. Deploying extra hygiene measures, such as cleaning and disinfecting high contact areas of a property, such a door handles. We are asking guests to follow some simple measures such as washing their hands each time after entering the property and bagging up their bedlinen, towels and tea towels before they leave. Even with all the measures that are being taken, we cannot 100% guarantee that your property will be Covid-free. We trust that the risk of contagion in any one of our properties is very low – much lower, for example, than visiting a shop or supermarket. If you or a member of your party show symptoms that could be related to coronavirus you must follow the appropriate government advice. In addition, please contact us and we will be able to assist you. When contacting the NHS, please specifically state that you are staying in a holiday property. If you are advised by NHS to remain at the property, we will work to facilitate this as best we can and you will be required to pay the amount due for an additional stay in addition to any related cost.